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Solutions to Improve the Efficiency of Community Services Administration

Xpedite supports its products with an extensive package of services. Xpedite is totally committed to service excellence to ensure that you optimise the return on your investment in our products.

Services provided to our Customers include :

We project manage all phases of the implementation process, from planning through to a post implementation review.

Telephone Support Desk
Even after the Xpedite system is up and running, we are still there when you need us.  We provide ongoing help and advice from our Telephone Support Desk which is staffed by a team of qualified support personnel.

Customer Education and Training
Through comprehensive training programs designed with our Customers, Xpedite provides effective skills and knowledge transfer for end users, managers and technical staff. Xpedite also strongly recommends that clients budget for refresher courses annually to keep current and ensure maximum benefit from the software.

Training Manuals and User Guides
Xpedite supply Training and User Guides to ensure Customers optimise the capabilities of the City Manager System. We encourage Customers to create their own process documentation to ensure site specific procedures are used.


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